Please note, failure to obtain authorization may result in administrative claim denials. Home State providers are contractually prohibited from holding any member financially liable for any service administratively denied by Home State for the failure of the provider to obtain timely authorization.
ATTENTION: Effective January 1, 2021 Prior Authorization Requests should be submitted via our secure provider web portal.
To Submit a prior authorization Login Here
Some services require prior authorization from Home State in order for reimbursement to be issued to the provider. Please use our Prior Authorization Prescreen tool to verify requirements.
Standard prior authorization requests should be submitted for medical necessity review at least five (5) business days before the scheduled service delivery date or as soon as the need for service is identified. Authorization requests may be submitted by secure web portal and should include all necessary clinical information.
|Concurrent — Clinicals||1-866-390-3139|
|Behavioral Health Services||1-866-694-3649|
Home State’s Medical Management department hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m., CST (excluding holidays). After normal business hours, nurse advice line staff is available to answer questions and intake requests for prior authorization.
Emergent and post-stabilization services do not require prior authorization. Urgent/emergent admissions require notification within one (1) business day following the admit date.
We will process authorization requests within 36 hours, which shall include one working day of obtaining all necessary information for routine services, not to exceed 14 calendar days following the receipt of the request.