Skip to Main Content

Provider Services

The Home State Health team wants to help you! Contact us for assistance through our secure provider portal, by email, or by calling a provider services representative.

Assistance via Secure Portal

Home State's Provider Portal is available 24 hours a day / 7 days a week.  Our easy-to-use portal helps with all of the following activities:

  • Submit a claim
  • View a claim
  • Submit a claim reconsideration request
  • Status of your reconsideration request
  • Submit, view, and track authorization requests
  • Submit Notice of Pregnancy forms
  • Verify member eligibility including other insurance information
  • Submit questions via secure email
  • Retrieve Provider Analytics for PCPs (view care gaps, quality scorecards, etc.)
  • Access Patient Analytics for PCPs (manage patient utilization)
  • Review IMPACT Program for PCPs (risk adjustment incentive)

Visit our Secure Web Portal

Assistance by Email

Providers may submit questions or send information to our credentialing, provider data management, and/or contracting teams:

Contact a Representative

Our local team is here to help you with any of your questions, Monday thru Friday, 8AM - 5PM.

Provider Service Representatives

Provider Service Representatives assist with:

  • Member benefits and eligibility
  • Our Find a Provider online directory
  • Authorization requirements
  • Claim submission requirements
  • Evidence of payment (EOP)/remittance advice support
  • Payspan (EFT/ERA) assistance
  • Provider data review
  • Payment and clinical policy questions
  • Website/portal questions, including rest password
  • Appeal and claim reconsideration guidance

Provider Network Specialists

Provider Network Specialists assist with:

  • Provider orientations
  • Provider education
  • Provider training
  • Core business functions
  • Access and availability oversight
  • Quality and credentialing site visits  

Provider Performance Specialists

Provider Performance Specialists assist with:

  • HEDIS Feet On The Street Engagement Team
  • Provider Education on HEDIS and Risk-Adjustment Requirements
  • Driving Targeted Measures and Member Outcomes
  • Managing provider education and results related to Quality Incentive Programs

Claim Inquiries

Please contact Provider Services for all Claim Inquiries:

Envolve Dental

Envolve Vision

Customer Solution/Network Management